Quality Management System
Whitby Morrison works in accordance with ISO 9001:2015, the internationally recognised standard for an internal quality management system.
Developed from scratch within and to suit the needs of the company, the QMS has helped the business to be more efficient and improve customer satisfaction. The whole ISO 9001 is based on the idea of continual improvement.
The Whitby Morrison QMS is externally audited and certified by Utac Ceram (www.utac.com)
Key elements of the Whitby Morrison QMS include:
• Established Quality Policy, reviewed annually to ensure continual improvement
• An appreciation and management of quality issues and their potential impact
• Formal control systems and monitoring processes
• Communication of policy and approach to staff and stakeholders
• The setting and analysis of measurable objectives and targets
• Compliance with relevant legislation to ensure continual improvement
Benefits of the QMS to Whitby Morrison and the customer:
• Certification provides a clear indication of our commitment to quality
• Focused sector scheme allows for a common approach
• Delivers cost savings, allowing for investment elsewhere to ensure;
• Improved operational efficiency
• Increased customer confidence
• ISO certification is a condition of the supply of goods and services to many companies around the world
